Morales Inns & Suites Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Morales Inns & Suites (“Morales Inns & Suites,” “we,” “us,” or “our”), a Delaware-organized hospitality company within the Invstur Group. These Terms govern your access to and use of our websites, booking pages, guest portals, applications, forms, digital communications, Concierge features, and other services that link to these Terms (collectively, the “Digital Services”), as well as reservations and accommodation-related services booked directly with us where these Terms are incorporated into the reservation.

By accessing or using the Digital Services, creating an account, submitting an inquiry, making or paying for a reservation, clicking an acceptance box, or otherwise indicating agreement, you accept these Terms. If you do not agree, do not use the Digital Services or complete a direct reservation. Property-specific terms, rate rules, house rules, cancellation policies, building rules, and other disclosures shown during booking or provided in a reservation confirmation form part of your agreement with us.

If you book through Airbnb, Booking.com, Vrbo, Expedia, a travel agency, corporate travel program, or another third party, that platform’s terms also apply. In the event of a conflict relating to the platform transaction, the third party’s mandatory terms may control the platform relationship, while these Terms and the property-specific rules govern your conduct, occupancy, use of the accommodation, and direct dealings with Morales Inns & Suites to the extent permitted.

2. At a glance

You must be legally capable of entering a binding contract and, unless a higher age is required by applicable law or a property, at least eighteen years old to use the Digital Services or make a reservation.

Rates, availability, fees, taxes, occupancy limits, cancellation terms, and property rules vary. Read the full booking summary and confirmation before paying.

A confirmed accommodation reservation grants a limited, temporary, revocable license to occupy the reserved accommodation for the confirmed dates and authorized guests. It does not create a tenancy, leasehold, ownership interest, or other property right.

You are responsible for your conduct, the conduct of everyone you invite or permit to enter, all charges associated with the reservation, and damage or loss caused by your group, subject to applicable law.

These Terms contain important limitations of liability and, for certain United States disputes, an arbitration agreement and class-action waiver. Please read Sections 31 and 32 carefully.

3. Who we are and scope of services

Morales Inns & Suites provides, manages, markets, or supports short-term accommodations and related hospitality services. Properties may be owned by Morales Inns & Suites, an affiliate, a property owner, or another party and may be located in buildings operated by independent condominium associations, administrators, security providers, or front desks.

The Digital Services may include availability search, direct booking, guest inquiries, newsletters, contact forms, callback requests, property information, digital check-in support, guest communications, team portals, and future Concierge or messaging tools. Not every service or feature is available at every property, in every jurisdiction, or at all times.

Property owners, building administrators, payment processors, online travel agencies, transportation providers, tour operators, and other third parties may provide independent services under their own terms. Unless expressly stated, they are not our employees, agents, joint venturers, or partners, and we do not control their independent acts or omissions.

4. Eligibility, authority, and accurate information

You represent that you have legal capacity to enter into these Terms and that all information you provide is complete, current, and accurate. If you book for another person, a company, or a group, you represent that you are authorized to act for them and that you will provide them with all applicable terms, property rules, and notices.

You may not impersonate another person, provide false identification, use a payment method without authorization, conceal the identity or number of occupants, or submit speculative, fraudulent, abusive, or resale reservations. We may request reasonable verification before accepting or continuing a reservation.

You are responsible for promptly correcting inaccurate contact, guest, arrival, payment, or reservation information. We are not responsible for delays, denied access, missed communications, or other consequences caused by inaccurate or incomplete information you supplied.

5. Accounts and security

If an account is offered, you are responsible for maintaining the confidentiality of your credentials and for activity conducted through your account. Use a unique password, protect your devices, and notify us promptly if you suspect unauthorized access.

We may require multi-factor authentication, identity checks, password resets, or other security steps. We may suspend or restrict access when reasonably necessary to investigate suspected fraud, misuse, security risk, or violation of these Terms.

Team, employee, owner, cleaner, maintenance, and administrator portals are restricted to authorized users. Attempting to access a role, property, reservation, record, or function without authorization is prohibited.

6. Availability, quotations, and reservation formation

Availability and prices may change until a reservation is confirmed. A quotation, saved search, cart, inquiry response, or pending payment does not reserve accommodation unless we expressly confirm the reservation.

A direct reservation is formed when we issue a booking confirmation after accepting the required payment, payment authorization, deposit, or other stated condition. The confirmation identifies the property, dates, authorized occupancy, pricing, and applicable rate rules. Review it immediately and notify us promptly of any discrepancy.

We may decline or cancel a proposed reservation before confirmation for lawful reasons, including unavailability, inaccurate information, payment failure, suspected fraud, prohibited use, building restrictions, safety concerns, or an obvious pricing or technical error.

We may use reasonable safeguards against duplicate, automated, speculative, or inventory-blocking reservations. Reservations may not be resold, transferred, marketed, or used for unauthorized commercial purposes without our written approval.

7. Rates, currency, taxes, and additional charges

The total price shown during checkout or in the confirmation may include the nightly rate, cleaning fee, taxes, service fees, parking, extra-guest charges, and other disclosed amounts. Certain charges may be collected separately by a building, government, payment provider, online travel agency, or third-party service provider.

Rates may vary by date, demand, length of stay, occupancy, property, event, promotion, channel, refundability, payment timing, or other conditions. A rate is guaranteed only after confirmation, subject to correction of obvious errors and applicable law.

Currency conversions displayed by a payment provider or booking channel are estimates or are governed by that provider’s terms. Your bank or card issuer may impose conversion, foreign transaction, or other fees for which we are not responsible.

You agree to pay valid additional charges incurred during the stay, including approved extensions, late departure, parking, replacement keys or access devices, missing items, extraordinary cleaning, damage, unauthorized guests or pets, smoking-related remediation, fines passed through by a building where lawfully chargeable, and other amounts permitted by the reservation terms and applicable law.

8. Payments, authorization, deposits, and chargebacks

You authorize us and our payment providers to charge the payment method associated with the reservation for confirmed amounts, approved modifications, no-show or cancellation charges, deposits, and valid post-stay amounts supported by the reservation terms and applicable law.

We may require advance payment, a deposit, a security authorization, identity verification, or a valid payment method before check-in. A card authorization may reduce available credit temporarily even if no final charge is posted.

Full payment-card data is generally handled by authorized payment providers. Do not send complete card numbers, security codes, passwords, or door codes through ordinary email, contact forms, WhatsApp, or Concierge communications.

If you believe a charge is incorrect, contact us promptly so we can investigate. Filing a knowingly false or abusive chargeback, or withholding material information from a payment institution, may violate these Terms and applicable law. Nothing in this section limits a legitimate statutory right to dispute an unauthorized or incorrect charge.

9. Cancellation, modification, no-show, and early departure

The cancellation and refund rules displayed at booking and in the confirmation control the reservation. Some rates are flexible; others are partially refundable, non-refundable, or subject to date-specific penalties. Promotional, event, long-stay, and advance-purchase rates may carry special restrictions.

A modification is not effective until confirmed. Changing dates, property, guest count, length of stay, or other material details may change the price, taxes, availability, deposit, or cancellation terms. We are not obligated to honor a proposed modification if the requested inventory is unavailable.

Failure to arrive, late arrival without communication, denial of access caused by missing required information, or departure before the confirmed checkout date does not automatically create a right to a refund. We may release an accommodation after a no-show period stated in the confirmation or reasonably necessary to manage the property.

Where mandatory consumer law provides a non-waivable cancellation or refund right, that law controls. Otherwise, refunds are governed by the confirmed rate rules and any written adjustment we approve.

10. Check-in, identification, and access requirements

You must comply with the check-in process, arrival instructions, identification requirements, occupancy registration, building procedures, and security rules applicable to the property. Government-issued identification may be required for the primary guest and other occupants where permitted or required by law, building policy, fraud prevention, or security procedures.

Access may be denied or delayed if required identification, payment, guest registration, or verification is not completed, if the information does not match the reservation, or if the guest is lawfully prohibited from entering the building or property. When reasonably possible, we may offer an alternative accommodation or other remedy, but availability is not guaranteed.

Keys, cards, codes, fobs, and digital credentials remain our property or the property of the building or access provider. They may be used only by authorized guests during the confirmed stay and must not be copied, shared publicly, or retained after checkout.

You must report lost access devices or compromised codes immediately. Replacement, rekeying, security, or emergency-access costs may be charged where disclosed and legally permitted.

11. Occupancy and permitted use

Only registered and authorized guests may occupy the accommodation. Maximum occupancy, visitor limits, age requirements, and sleeping arrangements are stated in the listing, confirmation, or property rules and must be observed.

The accommodation may be used only for lawful, temporary residential hospitality purposes. Parties, events, commercial productions, unauthorized business activity, subletting, resale, illegal activity, nuisance activity, and use that violates building or community rules are prohibited unless expressly authorized in writing.

A reservation is a limited license to enter, occupy, and use the accommodation during the confirmed period. It is not a lease and does not establish residency, tenancy, domicile, adverse possession, or any right to remain after checkout.

We or authorized personnel may enter where reasonably necessary and legally permitted, including for emergencies, safety checks, urgent repairs, suspected property damage, required maintenance, building compliance, or to prevent harm. Except in emergencies, we will use reasonable efforts to provide notice where appropriate.

12. Guest responsibilities and house rules

You are responsible for your own acts and omissions and those of your guests, visitors, invitees, children, pets, and anyone you allow to access the accommodation or common areas.

You must comply with applicable law, the reservation terms, property-specific house rules, building rules, fire and safety instructions, quiet hours, smoking restrictions, pet rules, parking rules, pool or amenity rules, waste procedures, and reasonable instructions from authorized staff or building personnel.

You must treat neighbors, staff, security personnel, other guests, owners, and service providers respectfully. Threats, harassment, discrimination, violence, excessive noise, dangerous conduct, tampering with safety devices, interference with building operations, and obstruction of staff are prohibited.

House rules and operational instructions may vary by property. Where a property-specific rule conflicts with a general statement in these Terms, the more specific disclosed rule controls for that property, except where prohibited by law.

13. Cleaning, maintenance, and condition of the accommodation

You must use the accommodation, furnishings, appliances, fixtures, linens, towels, and amenities responsibly and leave the property in reasonably tidy condition, subject to normal use. Standard cleaning does not include removal of excessive trash, biohazards, smoke residue, unauthorized pet residue, severe stains, or restoration after misuse.

Report damage, malfunction, water intrusion, electrical issues, lock problems, safety hazards, pests, or other material conditions promptly. Delayed reporting that materially worsens damage or risk may affect responsibility to the extent permitted by law.

Maintenance and housekeeping access may be required during a stay. We will make reasonable efforts to reduce disruption, but urgent or building-mandated work may proceed without advance scheduling where necessary for safety, property protection, or essential services.

Photographs, inspection records, access logs, invoices, staff reports, and other reliable evidence may be used to document property condition, incidents, missing items, or remediation, subject to applicable privacy and evidence rules.

14. Damage, missing items, excessive cleaning, and deposits

You are responsible for damage, loss, unauthorized removal, extraordinary cleaning, fines, or other direct costs caused by you or your group beyond ordinary wear and tear, to the extent supported by evidence and permitted by law.

We may request reimbursement, charge an authorized payment method, apply a deposit, submit a claim to an online travel agency, insurer, or payment provider, or pursue another lawful remedy. We will use reasonable documentation and will not knowingly charge twice for the same loss.

Estimated replacement or repair charges may include reasonable labor, materials, vendor costs, taxes, transportation, access reprogramming, lost-use damages where legally recoverable, and other direct consequences. Depreciation or fair-value principles will be considered where required.

You may provide relevant information or dispute a damage claim through the available process. Nothing in these Terms removes rights that cannot be waived under applicable law.

15. Check-out, overstays, and abandoned property

You must vacate by the confirmed checkout time unless a late checkout or extension is expressly approved. Requests are subject to availability and may carry additional charges.

Remaining after checkout without approval is an unauthorized overstay. To the extent permitted by law, we may charge reasonable overstay amounts, recover resulting losses, deactivate access, involve building security or lawful authorities, and take lawful steps to regain possession.

Personal property left behind may be handled under property procedures and applicable law. We may charge reasonable packing, storage, shipping, or disposal costs. Perishable, hazardous, illegal, or low-value items may be discarded promptly where permitted. We are not responsible for items left behind except to the extent liability cannot lawfully be excluded.

16. Pets, service animals, children, and accessibility

Pets are allowed only where the property and reservation expressly permit them and may be subject to fees, size or quantity limits, and conduct rules. Unauthorized animals may result in remediation charges or termination of the stay where legally permitted.

We comply with applicable requirements concerning service animals and reasonable accessibility accommodations. Guests should communicate relevant needs before arrival when advance coordination is reasonably necessary. We may request only information permitted by applicable law.

Adults are responsible for supervising children and assessing whether a property, amenity, balcony, pool, staircase, kitchen, furniture, or surrounding area is suitable for their group. Unless expressly offered, we do not provide childcare or childproofing.

Accessibility features vary by property. Descriptions are provided in good faith, but guests should ask specific questions before booking if a feature is essential.

17. Amenities, utilities, internet, and interruptions

Amenities, utilities, internet, elevators, pools, gyms, parking, common areas, security desks, and building services may be operated by third parties and may be unavailable due to maintenance, rules, capacity, safety, weather, government action, or circumstances beyond our control.

Photographs and descriptions are intended to represent the property accurately, but furnishings, decor, views, equipment, landscaping, and minor details may change. Measurements and distances may be approximate.

Internet speed and reliability vary by network, device, location, building conditions, and provider. Internet service is not guaranteed to support any particular business, streaming, gaming, medical, security, or high-bandwidth purpose unless expressly stated in writing.

When a material service disruption occurs, notify us promptly and allow a reasonable opportunity to investigate and remedy it. Any adjustment will depend on the nature, duration, impact, cause, available alternatives, and applicable law.

18. Safety, emergencies, surveillance, and prohibited items

In an emergency, contact the appropriate local emergency service first, then notify us when safe. Follow posted evacuation, fire, pool, elevator, and building instructions.

Common areas may be monitored by security cameras, access systems, front desks, or building security where disclosed and lawful. We do not place cameras in private guest areas.

Weapons, explosives, hazardous materials, illegal drugs, trafficking, unlawful gambling, commercial sexual activity, and other dangerous or illegal conduct are prohibited. Smoking and vaping are prohibited where stated by property rules or law.

We may terminate access or a stay immediately, without refund to the extent permitted, when reasonably necessary to address imminent danger, serious illegality, violence, material property risk, or a substantial breach of safety or building rules.

19. Third-party booking platforms and services

A third-party booking platform may act as an independent marketplace, travel intermediary, payment collector, or contracting entity. Its terms, cancellation mechanisms, payment rules, refund processes, review policies, and dispute procedures may apply in addition to these Terms.

Requests concerning a third-party reservation may need to be processed through that platform. We are not responsible for the platform’s outages, account decisions, exchange rates, service fees, payment holds, review decisions, or independent representations.

Maps, transportation, tours, restaurants, attractions, delivery services, and other third-party recommendations are provided for convenience. Unless expressly stated, we do not guarantee or control those services and are not responsible for their acts or omissions.

20. Communications, WhatsApp, and electronic notices

You consent to receive transactional communications reasonably related to inquiries, reservations, security, check-in, stay support, payments, incidents, and account administration through email, telephone, SMS, WhatsApp, portals, or other contact methods you provide, subject to applicable law.

Marketing communications are governed by separate consent and unsubscribe choices. Opting out of marketing does not prevent necessary transactional or legal communications.

Messaging platforms such as WhatsApp operate under their own terms and privacy practices. Do not transmit full payment-card details, passwords, door codes, or other highly sensitive credentials through ordinary messaging.

Electronic notices are effective when sent to the contact information associated with your account or reservation, posted in the applicable service, or otherwise delivered using a legally permitted method. Keep your contact information current.

21. Concierge, artificial intelligence, and automated tools

We may offer a Concierge or automated tools to classify requests, suggest responses, translate content, detect spam or fraud, assemble reservation context, or route a guest to the appropriate department or WhatsApp contact.

Automated outputs may be incomplete or incorrect and do not replace the confirmed reservation, written property rules, official pricing, legal advice, emergency services, or a final decision by authorized personnel. The Concierge is not authorized to independently approve refunds, change binding terms, guarantee availability, or make legal determinations.

When the Concierge is under development or disabled, the interface may display a coming-soon notice and direct guests to another approved communication channel. No functional input or response should be inferred from a disabled placeholder.

We may monitor and improve automated systems subject to our Privacy Policy. Guests may request human assistance for material issues where appropriate.

22. Reviews, feedback, photographs, and user content

If you submit a review, message, photograph, testimonial, suggestion, or other content (“User Content”), you retain ownership of rights you lawfully hold. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, translate, display, and use that content for the purpose for which it was submitted, operating and improving services, resolving disputes, and promoting our services where your submission or consent reasonably permits.

You represent that you have the right to submit the User Content and that it does not violate privacy, intellectual property, confidentiality, publicity, or other rights; contain unlawful or deceptive material; or include malicious code.

We may remove or decline to publish User Content that violates these Terms, applicable law, platform rules, or legitimate safety and integrity standards. We do not promise to publish any submission.

Feedback and ideas provided without a separate written confidentiality agreement may be used without restriction or compensation, subject to applicable law and our Privacy Policy.

23. Intellectual property and permitted website use

The Digital Services, including text, designs, software, databases, trademarks, logos, photographs, videos, interfaces, and compilation, are owned by or licensed to Morales Inns & Suites and are protected by applicable law.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Digital Services for personal, lawful purposes consistent with these Terms. No ownership right is transferred.

Without written permission, you may not reproduce, scrape, harvest, frame, mirror, resell, modify, reverse engineer, bypass technical measures, create derivative works, use automated tools to extract inventory or pricing, or use our marks in a way that suggests endorsement.

Reasonable use of public information to compare or consider a reservation is permitted. Mandatory rights under applicable law are not restricted.

24. Prohibited conduct

You may not use the Digital Services or accommodations to violate law; infringe rights; defraud or deceive; distribute malware; interfere with systems; evade access controls; scrape or overload infrastructure; probe vulnerabilities without authorization; harass others; submit false claims; conceal occupants; resell reservations; manipulate reviews; or facilitate prohibited activity.

You may not use automated systems to make high-volume reservation requests, hold inventory, copy content, harvest contact information, or circumvent rate, availability, security, or usage restrictions without written authorization.

We may investigate suspected misconduct and preserve or disclose relevant information where permitted by our Privacy Policy and applicable law.

25. Promotions, discounts, gift credits, and referral programs

Promotions, discounts, credits, referral benefits, and special offers are subject to the specific terms displayed with the offer. They may be limited by dates, properties, inventory, minimum stays, eligible recipients, channels, or other conditions.

Unless expressly permitted, offers may not be combined, transferred, resold, exchanged for cash, or applied retroactively. We may correct or cancel benefits obtained through error, fraud, abuse, or violation of the offer terms.

Future loyalty or referral programs may be governed by separate terms incorporated by reference.

26. Suspension, termination, removal, and refusal of service

We may suspend or terminate access to the Digital Services, cancel or refuse a reservation, remove a person from a property, restrict future bookings, or take other proportionate action when reasonably necessary because of material breach, nonpayment, fraud, safety risk, unlawful conduct, abusive behavior, building restriction, unauthorized occupancy, property damage, or misuse of systems.

Where circumstances permit, we may provide notice and an opportunity to correct a breach. Immediate action may be taken for serious safety, security, legal, or property risks.

Termination does not eliminate payment obligations, damage responsibility, confidentiality duties, dispute provisions, or other terms that by nature survive.

27. Service changes, errors, and force majeure

We may modify, suspend, or discontinue a Digital Service or feature. We may correct typographical, pricing, availability, content, or technical errors. If a confirmed reservation is materially affected by our error, we will provide the remedy required by applicable law and may offer correction, rebooking, substitute accommodation, credit, or refund depending on the circumstances.

We are not responsible for delay, interruption, or failure caused by events beyond reasonable control, including severe weather, natural disaster, epidemic, war, civil unrest, government action, utility failure, telecommunications outage, labor disruption, building emergency, transportation interruption, cyberattack by a third party, or other force majeure event.

During such events, the parties will use reasonable efforts to reduce harm. Non-waivable legal rights remain unaffected.

28. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE DIGITAL SERVICES AND GENERAL INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT DIGITAL SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT ALL INFORMATION WILL BE COMPLETE OR CURRENT; OR THAT A THIRD-PARTY SERVICE WILL PERFORM AS EXPECTED.

ACCOMMODATION SERVICES ARE PROVIDED SUBJECT TO THE EXPRESS RESERVATION TERMS, PROPERTY DESCRIPTION, MANDATORY LAW, AND ANY NON-WAIVABLE WARRANTIES. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED.

29. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MORALES INNS & SUITES AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, USE, OPPORTUNITY, OR GOODWILL; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE DIGITAL SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR A CLAIM ARISING FROM THE DIGITAL SERVICES, EXCLUDING A CLAIM DIRECTLY ARISING FROM A CONFIRMED STAY, WILL NOT EXCEED THE GREATER OF ONE HUNDRED UNITED STATES DOLLARS (US$100) OR THE AMOUNT YOU PAID US FOR THE DIGITAL SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT.

FOR A CLAIM DIRECTLY ARISING FROM A CONFIRMED STAY, OUR AGGREGATE CONTRACTUAL LIABILITY WILL NOT EXCEED THE AMOUNT PAID DIRECTLY TO MORALES INNS & SUITES FOR THAT RESERVATION, EXCEPT TO THE EXTENT A HIGHER OR DIFFERENT REMEDY IS REQUIRED BY LAW OR THE CLAIM INVOLVES LIABILITY THAT CANNOT BE LIMITED, INCLUDING, WHERE APPLICABLE, FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH, OR PERSONAL INJURY CAUSED BY LEGALLY ACTIONABLE CONDUCT.

These limitations allocate risk and are part of the basis of the bargain. Some jurisdictions do not permit certain exclusions or limitations, so portions may not apply to you.

30. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Morales Inns & Suites, its affiliates, property owners, and their respective officers, employees, contractors, and agents from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable legal costs arising from your material breach of these Terms; unlawful conduct; infringement of another person’s rights; User Content; or the acts or omissions of you or people for whom you are responsible.

This obligation does not apply to the extent a claim was caused by the indemnitee’s own negligence, willful misconduct, or other responsibility that cannot lawfully be shifted. We may control the defense of a covered claim, and you will reasonably cooperate. We will not settle a claim imposing a personal, non-monetary obligation on you without your consent, not to be unreasonably withheld.

31. Governing law and local property matters

Except as provided below or required by mandatory law, these Terms and disputes concerning the Digital Services, direct-booking contract formation, or company-wide practices are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Claims principally arising from physical occupancy, property condition, an incident at an accommodation, building operations, or services performed locally may be governed by mandatory law of the jurisdiction where the property is located. Property-specific agreements, waivers, registrations, or legally required notices may also apply.

Nothing in these Terms deprives a consumer of mandatory protections or a forum that applicable law does not permit the parties to waive.

32. United States arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS LEGAL RIGHTS. Except for claims eligible for small-claims court and requests for temporary or preliminary injunctive relief concerning misuse of systems or intellectual property, a dispute between you and Morales Inns & Suites arising from these Terms or the Digital Services that is subject to United States law will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, unless the parties agree otherwise.

The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator may award the same individual remedies a court could award but may not consolidate claims or conduct a class, collective, coordinated, or representative proceeding except where applicable law makes that restriction unenforceable.

Before arbitration, the claimant must send a written notice describing the dispute and requested relief to reservations@invstur.com with the subject “Notice of Dispute” and allow at least thirty days for good-faith informal resolution. Limitation periods are tolled during that period where permitted.

You may opt out of this arbitration agreement by emailing reservations@invstur.com within thirty days after first accepting these Terms, using the subject “Arbitration Opt-Out,” and providing your name, contact information, and an unambiguous statement that you opt out. Opting out does not affect other Terms.

If the class-action waiver is found unenforceable for a particular claim or remedy, that claim or remedy will proceed in a court of competent jurisdiction after all arbitrable matters are resolved, unless applicable law requires otherwise.

33. Disputes outside the United States

Where Section 32 does not apply, the parties will first attempt good-faith informal resolution. Subject to mandatory consumer law and local property jurisdiction, disputes concerning company-wide Digital Services may be brought in state or federal courts located in Delaware, United States, and the parties consent to jurisdiction there.

A consumer may have the right to bring a claim in the courts or dispute-resolution body of the consumer’s place of residence, and nothing in these Terms limits a non-waivable right. Claims principally arising from an incident at a property may be subject to the courts and law of the property location.

34. International use and regional terms

The Digital Services may be accessed internationally, but we do not represent that every feature, offer, or term is appropriate or available in every jurisdiction. You are responsible for compliance with applicable local law.

Regional, property-specific, rate-specific, platform-specific, or service-specific terms may supplement these Terms. If mandatory local law conflicts with these Terms, the mandatory law controls to the extent of the conflict.

Translations may be provided for convenience. Unless applicable law requires otherwise or an officially approved translation states that it governs, the English version controls in the event of inconsistency.

35. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, transfer, and protect personal information. It is incorporated into these Terms by reference. Separate consent language or property notices may apply to particular processing.

Use of third-party services is also subject to their privacy notices. Do not submit information about another person unless authorized to do so.

36. Changes to these Terms

We may update these Terms to reflect changes in law, services, technology, business practices, or risk. The updated Terms will display a revised effective date.

For material changes, we will provide reasonable notice where required, such as by posting a notice, sending an email, or requesting renewed acceptance. Changes do not retroactively alter a confirmed reservation unless permitted by its terms and applicable law.

Continued use after the effective date of updated Terms constitutes acceptance where legally valid. If you do not agree, stop using the affected services.

37. General provisions

These Terms, together with incorporated policies and transaction-specific terms, are the entire agreement concerning their subject matter and supersede prior communications on that subject.

If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remainder will continue in effect. If Section 32 provides a different consequence for an unenforceable class waiver, Section 32 controls.

Our failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance.

You may not assign or transfer your rights or obligations without our written consent. We may assign these Terms in connection with an affiliate reorganization, financing, merger, acquisition, sale, or transfer of business or assets, subject to applicable law.

Headings and summaries are for convenience and do not limit the operative text. “Including” means “including without limitation.” Electronic signatures and records may be used to the extent permitted by law.

Provisions that by their nature should survive - including payment obligations, intellectual property, User Content licenses, disclaimers, liability limitations, indemnification, dispute resolution, and general provisions - survive termination.

38. Contact and company information

Questions about these Terms, direct reservations, or legal notices may be directed to:

Morales Inns & Suites provides and supports hospitality services internationally, including services associated with properties in Costa Rica. A service location is not necessarily the company’s legal domicile. A registered-agent or legal-notice address may be provided separately where required by applicable law or valid legal process.

For security, do not include full payment-card numbers, passwords, door codes, or other highly sensitive credentials in ordinary email or messaging.