Before you book

Questions

The things guests ask most often. If yours is not here, ask us — a person answers.

How does booking work?

You send a request with your dates. We check the property is genuinely free, confirm in writing, and only then is anything settled. Nothing is charged at the moment you enquire.

Are there booking or service fees?

No. No booking fee and no service fee is added at checkout. What we quote is what you pay us.

Do I get a written confirmation?

Yes. Every confirmed reservation is confirmed in writing, with a reference you can quote back to us.

What is the minimum stay?

Usually 1 night, though it varies by property and by season. The property page tells you, and we will tell you if you ask.

Why are rates not shown on every page?

Because a nightly figure without dates is a guess. Send us your dates and you will get the real number for those nights, not a headline rate with conditions attached.

Who actually runs the properties?

We do. Every property in the collection is owned and operated by our own teams — this is not a listing site.

Can I bring a pet?

Some properties, yes. Filter the collection to pet-friendly properties and confirm the specifics with us before you book.

Is step-free access available?

At some properties. See what we can tell you about access, and ask us about a specific property — we would rather answer precisely than promise generally.

How quickly will someone reply?

A person reads every enquiry and replies personally. We would rather not publish a response-time promise we cannot honour on a holiday weekend.

Can you help with a long stay or a group?

Yes for long stays, and yes for groups — tell us the headcount and dates.